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Job Description
We are hiring a Remote French-Speaking Telecommunications Customer Care Agent to support customers in the Canadian market. This full-time role is responsible for handling voice calls and/or emails, assisting with billing and account inquiries, providing service and plan guidance, troubleshooting telecom-related issues, documenting interactions accurately, and delivering an exceptional customer experience. The role requires excellent English communication skills, strong problem-solving ability, prior customer service or call center experience, and the ability to work professionally in a remote environment. Working hours are 9:00 AM to 6:00 PM Eastern Time (Canada), which currently corresponds to 4:00 PM to 1:00 AM Amman time, and 5:00 PM to 2:00 AM when Eastern Standard Time is in effect.
Skills Description
Requirements
- Excellent spoken and written French.
- Proven experience in customer service, call center support, or telecommunications support is preferred.
- Strong verbal communication, listening, and de-escalation skills.
- Ability to multitask across calls, systems, and documentation tools while maintaining accuracy.
- Good problem-solving skills and confidence working with customer accounts, billing information, and troubleshooting workflows.
- Comfortable working in a metrics-driven environment with quality and performance expectations.
- Reliable computer skills and ability to work across multiple browser-based or CRM/support platforms.
- Ability to work independently in a fully remote environment.
- Professional remote setup, including a quiet workspace, stable high-speed internet connection, and a quality headset.
Preferred Qualifications
- Previous experience supporting customers for a telecommunications, mobile, internet, or technology services company.
- Experience handling Canadian customers or supporting an English-speaking North American market.
- Familiarity with telecom products such as mobile plans, broadband, billing cycles, roaming, device support, and account verification processes.
- Experience with customer retention, service recovery, or escalation handling.
Job Details
Job Title
French Speaking Customer Care Agent
Job Country
Jordan
Job City
Amman
Job Role
Customer Service and Call Center
Employment Status
Full time
Employment Type
Full Time Employee
Preferred Candidate
Career Level
Mid Career
